Returns & Refund Policy

At Zuid Baba™, we want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns if:

• Your item is defective, damaged, or incorrect.
• You contact us within 14 DAYS for defective products, in accordance with the Consumer Protection Act.
• You notify us within 7 days if you received the wrong item.

Change of Mind

If you change your mind, returns may be accepted within 14 days of delivery provided the item:

• Is unused and unwashed;
• Is in its original condition;
• Is free from stains, odours, or damage; and
• Is returned in its original packaging where possible.

Customers are responsible for return shipping costs for change-of-mind returns.

Hygiene

For hygiene reasons, we cannot accept returns on products that have been used, worn, washed, or soiled, unless the item is faulty or required by South African law.

Refunds

Once your return has been received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

How to Request a Return

Please email us with:

• Your order number
• Your reason for the return
• Photos (if applicable)

Returns sent without prior approval may not be accepted.

Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008 or any other applicable South African law.